Phrases

 

Hiring should be drive from Customer P.O.V

Client Retention : 60%	Give new feature
Client Growth : 30%	Launch new product
Op Efficiency : 10%	Improve efficiency of xyz api

 

1. Where people are current 
2. Where we want 
3. Open head count  

3. 
   

• We need to make sure there is no Lack of transparency  
• Its imp to think scale ,  imp to think XYZ  
• Head count allocation strategy. We will need a PE’s full attention on XYZ.  
• I would want us to be strategic about this as well... we need to think revenue as well  ,file imports alone cannot get x million  

• May be we should take this as an opportunity as of how do we talk about cross team dependencies.   

• When i asked leadership what is top 3 for our group , and draw a conclusion around it .. everyone’s top 3 was different , but there were common themese i could draw from it ...  
• I don't think we can keep on waiting for this, because xyz  

• We want to make sure we are constantly challenging ourselves.   
• I want to make sure we are doing XYZ continuously. 
• Us as people leaders need to understand XYZ  
• XYZ (app name) is on critical path to ABC (good customer experience) 
• If there are stuff that we need to move things away (deprecate) , we need to start tracking and make plans for it 
• Orienting aroud the problems we have inherited , as this being one of the most legacy piece in Company 
• I want to paint a picture of where we could take this in terms of Customer experience opportunity , in terms of Revenue opportunities.  
• One thing we all need to come together and re-think xxx.  
• Effort vs Impact Ratio 

IF THROWN UNDER BUS or facing a LIE   

THANKS FOR  

• Bringing that up , it is definitely something we should review in right perspective 

• Your feedback  

BUT  

• I am not sure if I am aligned there , The way I see it xxx  

• My understanding is xxx  

• I am hearing this for first time  

 

IF PEOPLE LYING  

• Actually I happen to revise my notes … and I noticed xxx 

• What I recall from my meeting notes on xxx , is that …. , is there something that has changed 

• Thanks for sharing it , I suggest let’s get on a call and make sure right data points are considered to arrive at the conclusion. 

 

Phrases to avoid

 https://www.linkedin.com/posts/doravanourek_7-seemingly-innocent-phrases-that-hurt-your-ugcPost-7247491758698209281-Z7p5?utm_source=share&utm_medium=member_desktop

 https://www.linkedin.com/in/doravanourek/ 

Phrases that Damage Credibility	Better Say
I'll try (sounds like your half expecting to fail)	I'll complete by Friday & will keep you updated on my progress The target is xyz, i will keep you posted
No offense , but ( this is a code for prepare to be offended)	Here is my perspective or I understand where you are coming from , I see it differently (its ok to disagree)
This might be a stupid ques	I’d like to clarify something
That’s not my problem (not good look , when trying to build trust at work)	Let me help you find the right person (stay solution focused)
We’ve always done it this way (makes you appear resistant to change)	Let’s consider other options We could improve this process
I guess (others will doubt what you say)	This is how I see it (show confidence)
Does that makes sense ( sounds like you’re unsure of yourself , or worse questioning other persons intelligence)	What ques do you have ?